Lucent Sky Privacy Statement

Last updated May 2018

Your privacy is important to us. This privacy statement explains the personal data Lucent Sky processes, how Lucent Sky processes it, and for what purposes.

This privacy statement applies to websites and services of Lucent Sky that collect data and display these terms, as well as its offline product support services. It does not apply to those Lucent Sky websites, services and products that do not display or link to this statement or that have their own privacy statements.

Personal Data We Collect

Lucent Sky collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use and experiences with our products. The data we collect depends on the context of your interactions with Lucent Sky and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.

If you represent an organization, such as a business or government agency, that utilizes Lucent Sky's Products, please see the Enterprise Products section of this statement to learn how we process your data.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Some of our products require some personal data to provide you with a service. If you choose not to provide data necessary to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you are using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

How We Use Personal Data

Lucent Sky uses the data we collect to provide you pleasant experiences. In particular, we use data to:

  • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request;
  • Improve and develop our products;
  • Personalize our products and make recommendations; and
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of a Lucent Sky product and its support website) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Reasons We Share Personal Data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with affiliates and subsidiaries controlled by Lucent Sky; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect Lucent Sky's and its customers' rights and property.

How to Access and Control Your Personal Data

You can also make choices about Lucent Sky's collection and use of your data. You can control your personal data that Lucent Sky has obtained, and exercise your data protection rights, by contacting Lucent Sky or using various tools we provide. How you can access or control your personal data will depend on which Products you use.

In any case, you can inform Lucent Sky by using this web form about your wish to access and clear your data. These choices do not apply to the receipt of mandatory service communications that are considered part of certain Lucent Sky services, which you may receive periodically unless you cancel the service.

Cookies and Similar Technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign-in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Products Provided by Your Organization

Most of Lucent Sky products are intended for use by organizations, such as businesses and government agencies. Please see Enterprise Products. If your organization provides you access to Lucent Sky products, your use of the Lucent Sky products is subject to your organization's policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization's administrator.

Lucent Sky is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

Enterprise Products

When a customer tries, purchases, uses, or subscribes to Enterprise Products, or obtains support for or professional services with such products, Lucent Sky collects data to provide the service, including uses compatible with providing the service, provide the best experiences with our products, operate our business, and communicate with the customer. For example:

  • When a customer engages with a Lucent Sky sales representative, we collect the customer's name and contact data, along with information about the customer's organization, to support that engagement.
  • When a customer interacts with a Lucent Sky support professional, we collect device and usage data or error reports to diagnose and resolve problems.
  • When a customer pays for products, we collect contact and payment data to process the payment.
  • When we send a customer communications from Lucent Sky, we use data to personalize the content of the communication.
  • When a customer engages with Lucent Sky for professional services, we collect the name and contact data of the customer's designated point of contact and use information provided by the customer to perform the services that the customer has requested.
Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Lucent Sky will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Lucent Sky is protecting your information.

How to Contact Us

Lucent Sky Privacy, Lucent Sky Corporation, 717 Market St, Ste 100, San Francisco, CA 94103 USA