Lucent Sky Online Privacy Statement

Last updated August 2014

This privacy statement applies to websites and services of Lucent Sky that collect data and display these terms, as well as its offline product support services. It does not apply to those Lucent Sky sites, services and products that do not display or link to this statement or that have their own privacy statements.

Please read the Lucent Sky Online Privacy Statement below and also any supplemental information listed to the right for further details about particular Lucent Sky sites and services you use. Some products, services or features mentioned in this statement may not be available in all markets at this time.

Collection of Your Personal Information

We collect information as part of operating our websites and services.

  • At some Lucent Sky websites, we ask you to provide personal information, such as your e-mail address, name, home or work address, or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address.
  • We collect additional information about your interaction with Lucent Sky sites and services without identifying you as an individual. For example, we receive certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We also use website analytics tools on our sites to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser's width and height.
  • We use technologies, such as cookies and web beacons, to collect information about the pages you view, the links you click and other actions you take on our sites and services.
  • When you receive newsletters or promotional e-mail from Lucent Sky, we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
In order to offer you a more consistent and personalized experience in your interactions with Lucent Sky, information collected through one Lucent Sky service may be combined with information obtained through other Lucent Sky services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.

Use of Your Personal Information

Lucent Sky collects and uses your personal information to operate and improve its sites and services. These uses include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content that are customized to your interests and preferences.

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Additionally, with your permission, we may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Lucent Sky and its affiliates, and/or share your personal information with Lucent Sky partners so they may send you information about their products and services. You can opt-out from receiving newsletters or promotional e-mail anytime by following the steps as described in the respective newsletter or promotional e-mail.

Personal information collected on Lucent Sky sites and services may be stored and processed in the United States or any other country in which Lucent Sky or its affiliates, subsidiaries or service providers maintain facilities.

Sharing of Your Personal Information

Except as described in this statement, we will not disclose your personal information outside of Lucent Sky and its controlled subsidiaries and affiliates without your consent. Some Lucent Sky websites allow you to choose to share your personal information with select Lucent Sky partners so that they can contact you about their products, services or offers.

Some Lucent Sky services are co-branded by Lucent Sky and another company (partner). If you register to or use such a service, both a Lucent Sky privacy statement and the partner’s privacy statement may be displayed. If so, both Lucent Sky and the partner will receive information you provide such as on registration forms.

Lucent Sky occasionally hires other companies (vendor) to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to Lucent Sky in accordance with Lucent Sky’s instructions and policies. However, our vendors may use aggregate data for fraud detection to help improve their services. This helps them to more accurately detect fraudulent transactions. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Lucent Sky or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Lucent Sky employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.

Communication Preferences

You can stop the delivery of future promotional e-mail from Lucent Sky sites and services by following the specific instructions in the e-mail you receive.

In any case, you can inform Lucent Sky by using this web form about your wish to stop the delivery of future promotional e-mail. These choices do not apply to the receipt of mandatory service communications that are considered part of certain Lucent Sky services, which you may receive periodically unless you cancel the service.

Security of Your Personal Information

Lucent Sky is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information we collect on computer systems with limited access, which are located in controlled facilities. When we transmit sensitive or confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Use of Cookies

Most Lucent Sky websites use "cookies," which are small text files placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Lucent Sky sites and services that depend on cookies.

If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies, will be deleted and may need to be recreated.

Use of Web Beacons

Lucent Sky web pages may contain electronic images known as web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

Lucent Sky may also employ web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit web beacons on our sites from being used by third parties to collect or access your personal information.

Controlling Unsolicited E-mail ("Spam")

Lucent Sky is concerned about controlling unsolicited commercial e-mail, or "spam." Lucent Sky will not sell, lease or rent its e-mail subscriber lists to third parties.

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Lucent Sky will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Lucent Sky is protecting your information.

How to Contact Us

Lucent Sky Privacy, Lucent Sky Corporation, 717 Market Street, San Francisco, CA 94103 USA